Refund policy
Return and Refund Policy
Last updated: 98/27/2026
Final Sale Item
TrueSeazn products are seasonal Halloween items produced and stocked for a limited time. Because of this, all sales are final. We do not accept returns or offer refunds or exchanges for change of mind, incorrect sizing (if applicable), or "no longer wanted" items.
Exceptions — Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives damaged, defective, or if you received the wrong item, we will make it right for you.
To be eligible:
- Contact us at contact@trueseazn.com within 7 days of your delivery date.
- Include your order number and clear photos (or a short video) of the item showing the defect, damage, or incorrect item received.
- Claims submitted after 7 days from delivery, or without supporting photos/video, may not be eligible.
Lost or Non-Delivered Orders
If tracking shows your order as delivered but you did not receive it, or if your order appears lost in transit, contact us at contact@trueseazn.com and we'll work with you to resolve it.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days of approval. Shipping fees are non-refundable except when the return is due to our error (defective, damaged, or wrong item).
Order Cancellations
Because orders begin processing quickly, we can only cancel or modify an order within 6 hours of purchase. Contact us immediately at contact@trueseazn.com if you need to change or cancel your order.
Questions?
Reach us anytime at contact@trueseazn.com.