Shipping policy

Shipping Policy

Last updated: 08/27/2026

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Time

Once your order has shipped, delivery typically takes 6–12 business days, depending on your location. Total time from order placement to delivery is generally 7–15 business days (processing + shipping combined).

Please note: shipping times are estimates and are not guaranteed, as delays can occur due to carrier issues, customs (for international orders), weather, or other factors outside our control.

Order by Halloween Deadline

To help ensure your order arrives before Halloween, please place your order by October 12, 2026. This accounts for our maximum processing and shipping window (up to 15 business days). Since delivery times are estimates and not guaranteed, we recommend ordering earlier when possible for extra buffer — the sooner you order, the safer your margin.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

International Orders

We ship worldwide. International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing an order.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Lost, Delayed, or Missing Packages

If your order hasn't arrived within the estimated delivery window, or tracking shows an issue, please contact us at contact@trueseazn.com and we'll help track it down.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we're happy to help if you notify us before your order ships (see our order cancellation window in the Return Policy).

Questions?

Contact us at contact@trueseazn.com.